Terms and Conditions

Booking Procedure

Bookings will only be accepted on receipt of full payment for the course. Please note that we are unable to accept telephone bookings.

All courses MUST be paid in full to XY TRAINING before the date of booking. Late bookings will be subject to the standard XYTRAINING cancellation conditions (see below).

Payment

Payment may be made by cheque (payable to XY TRAINING) or credit card. Please note that payment by cheque MUST be received 2 weeks prior to the course date. If you require an invoice before payment can be made, please indicate this in the appropriate space in the Booking Form and give details of where and to whom the invoice should be sent.

Course fees are inclusive of training materials.

Privacy statement

We do not store any financial information about our customers.

Confirmation of bookings

Acknowledgement of bookings are normally sent by email. You should receive a confirmation email within 2 working days of booking.

Course cancellation

XY TRAINING reserves the right to cancel a course or change the date, venue or content of programms and the names of speakers, lecturers and tutors without prior notice.

In the event that a course is cancelled we would seek to give as much notice as possible. Course fees will be reimbursed in full. However, XY TRAINING cannot accept liability for refunds for any expenses incurred other than the course fees.

Delegate cancellations and transfers

If you decide to cancel your booking up to 21 working days before the course date you have originally booked for, you will receive a full refund minus an administration charge of £50. If is your course date Notice of cancellation is deemed to be received in writing when received by recorded delivery post. Such notice is not accepted by email, telephone or fax. No refund is will be given for courses cancelled with less than 21 working days notice from the first course date you have initially booked for. Please note that replacement trainers are accepted without notice. No refunds will be given once course attended and training materials given.

Where a cancellation/transfer is received less than three working days before the course date and is accompanied by a medical certificate, the delegate may be able to attend the missed course at the absolute discretion of XY Training management if approved this will incur a fee charge of £50

If you wish to transfer to another course you must notify us in writing at least 7 working days before the course commences, otherwise a £50 administration fee will be charged. Please note that no request for transfer will be accepted less than 4 working days prior to the course.

All cancellation and transfer requests need to be in in writing and send by recorded delivery post.

Course locations: Our OISC Courses are held in London, Birmingham and Manchester

OISC Registration Software

All unopened software have to be returned within 7 days of purchasing it for full refund minus Special Delivery cost of £6.20 If your have any technical difficulties with your software please let us know in writing and post the software by recorded delivery within 7 days of receiving it, after that time no refund or replacement will be given.